Shipping and Delivery

When will my order be delivered or when will my order be ready for collection?
Most wines are in stock and can be picked up or shipped immediately. The estimated delivery time is 7 working days. If something is not in stock, we will always contact you as soon as possible. Because there are sales via the webshop, but also physically and also via email, it is possible that the stock shown on the website is not correct.  2% discount 

if you come to pick up yourself: 
We like to stimulate local trade and we have decided to offer a 2% discount on the entire order on all pick-ups (with exceptions for orders not via the webshop and promotions). This discount is automatically deducted when you choose to pick up. If you choose to pick up, we will send you an email to make an appointment.

How much are the other shipping costs:
Free shipping if your order is higher than:
•    For Belgium: €200
•    Region Waregem and Zulte: €125
•    For transport to the Netherlands: €250
•    For transport to Germany: €250
•    Other countries: can always contact us first.
If your order is lower, shipping costs will be charged:
•    For Belgium: Up to 6 bottles it costs €11 and for more bottles it costs €13.31 including VAT
•    For the Netherlands and Germany: Up to 6 bottles it costs €15 and for more bottles it costs €18.15 including VAT
If possible, we ask you to order in a multiple of 6 bottles. Is not an obligation but in this way the packaging is used optimally. We use insured shipping boxes via DPD of 6-12 or 18 bottles. 

For orders of Cava or Champagne, a maximum of 17 bottles will be sent per box of 18. This is because the maximum weight of DPD is too low to send 18 bottles. This is only for orders +25km. The prices per full box of the same wine are lower than per bottle. 

How does a shipment via DPD work?
We enter your order, you will be informed by email that a package will be delivered. If the first delivery has failed, they will offer a second time. You can contact the courier service to arrange a delivery time via the email. You will always receive an email to follow up the delivery. For larger orders (more than 60 bottles we deliver differently, please contact us first)

Extra information about special wine boxes, wooden boxes, out of format packaging: 
Some packaging such as wine boxes cannot be shipped safely via courier services. The risk of breakage is too great. As a result, crates will be broken open to be able to send the wines in complete safety. For wine boxes, the top wooden board will be sent if possible.
If it concerns wine cases, we can look at the possibilities.
No wines are shipped in an unsafe and uninsured way, the risk of breakage with DPD is too high.
If you live closer than 25km, this restriction does not apply.

Shipping/delivering large orders: 
For local large orders, this is always possible without an additional delivery cost. For orders more than +20km from Zulte please contact us first.