It may happen that an order is canceled:
- This can occur because the stock on the website does not match the actual stock. Since we operate both a physical and online sales point, this may occasionally occur, but in practice, it's very rare.
- Additionally, it sometimes happens that a customer mistakenly chooses to pick up their order instead of having it shipped. In 99% of cases, the order is adjusted accordingly. It is rare for an order to be canceled. Since we incur bank fees for payments via bank cards, these fees are not refunded if the mistake lies with the customer.
If, for some reason, we are unable to deliver and the cause is our fault, this naturally does not apply.
